Returns & Refunds

We offer a 14-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may return it for a refund or exchange.

To be eligible for a return, items must be:

• In original, unworn condition
• With original packaging and tags attached
• Accompanied by proof of purchase

1. Contact us at hello@ncdesigns.com with your order number and reason for return.
2. We will provide a return shipping label and instructions.
3. Package the item securely in its original packaging.
4. Ship the item back within 7 days of receiving the return label.
5. Once received and inspected, we will process your refund within 5 business days.

Refunds will be processed to the original payment method. Please allow 5–10 business days for the refund to appear in your account.

Original shipping costs are non-refundable unless the item was defective or we made an error.

We are happy to exchange items for a different size or product, subject to availability. Contact us to arrange an exchange.

Due to the nature of pre-loved and bespoke items, final sale items cannot be returned unless defective. Custom-made pieces are also final sale.

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.